At Marissa Tours, we are committed to ensuring your satisfaction with our products. Please read our Returns & Refund Policy carefully to understand your rights and responsibilities.
Inspection Upon Delivery
- As all purchases are Cash on Delivery (COD), customers are encouraged to inspect their items at the time of delivery.
- Please check for any visible damage, defects, or incorrect items before accepting the package.
Eligibility for Returns or Refunds
- Items must be damaged, defective, or not as described to be eligible for a return or refund.
- Requests for returns or refunds must be reported immediately after delivery.
How to Request a Return or Refund
- Contact us as soon as possible via email at [email protected].
- Provide your order number, details of the issue, and photos of the damaged or incorrect product (if applicable).
- Our team will review your request and provide instructions for the next steps.
Resolution
- If your request is approved, we may offer:
- A replacement item, or
- A refund, at our discretion.
Non-Returnable Items
- Products damaged due to misuse, improper handling, or natural wear and tear are not eligible for return or refund.
- Items not reported within a reasonable time frame after delivery may not be eligible.
Contact Us
For any questions regarding returns or refunds, please contact us at:
Email: [email protected]